HTC Aria Strikes Out

Last week I posted about my wife’s shattered HTC Aria that resulted from a two and a half foot drop. HTC contacted us after 6:00 pm Pacific on Friday to tell us to call its service hotline to see what could be done. Turns out the office closed at 5:00 pm Eastern. Strike one. After waiting out the holiday, it was time to call this morning. It didn’t go so well.

The number provided was not much help. When we called we were informed that this company doesn’t work on/service the HTC Aria at all. Strike two.

The next call was directly to HTC, who promptly attempted to send us back to the first number. After convincing the service rep that the other company wouldn’t be able to help, we finally got an attempt at service. It turns out that HTC is also “unable” to help. According to HTC Customer Service, the phone is so new that there are no replacement parts for it. No replacement parts means HTC can’t fix the broken phone. Ok, so what about replacing the phone? “We don’t have any here.” So, HTC can’t repair the phone, and can’t replace it. How then does it have units to sell new unwitting customers? HTC declined to answer. Strike three.

While the Aria was a really promising phone, it turns out to be a strikeout. It is too easy to break, and if you do break it there is no infrastructure in place to take care of it. HTC customers are really getting nailed now. Not good. I don’t believe I can honestly recommend the HTC Aria at this point. I wouldn’t want a reader to get one only to have it break a week later without recourse. If you are somehow still interested, I recommend waiting the same couple of months I recommend the iPhone 4 fans. Give HTC some time to get its act together so you don’t buy a defective product.

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  • Kati

    grrrrrrrr…..

  • Andrew

    I’ll buy your broken phone if u want to sell it. Just post a way to contact u here or email me!!

    • http://jdpadgett.com Jared

      There is a contact form at the top of the blog. Thanks for the offer, but I’m trying to work with HTC on the matter.

  • ATTSucksAnyway

    My Aria broke as well, 2 weeks in.
    Cheap crap.
    DO NOT BUY.

    • http://jdpadgett.com Jared

      Sorry to hear that. How did yours break? Did you have phone insurance?

  • Roshawandaree2002

    My htc aria borke and the screen shattered they help me tremously, I only had to pay 100.00 and they fixed my phone it took a few weeks but I’m completely satisfied.

    • http://tech.jdpadgett.com PadgettTech

      How much did you pay for the original phone? I paid over $100 for the first one, and wasn’t prepared to spend an additional $100 for their shoddy workmanship. The second one only cost $50 at Amazon.com, and didn’t have the tax. $50 is the same as a regular deductible with insurance, so it wasn’t a bad alternative.