Posts Tagged ‘AT&T’

Fun with AT&T Tech Support

Wednesday, November 17th, 2010

Somehow I managed to pocket-dial an order for the AT&T Navigator app for my Xperia. I became aware of this through two text messages sent to me from AT&T. I called in last night to cancel it during the free trial phase. I took the opportunity to mention how useless it was for AT&T to put a paid app on the phone when Google offers a superior product for free right alongside it. She seemed to agree.

While I was on the phone it I figured I would ask about the Eclair upgrade, fully expecting another “stay tuned for news” line that I’ve been getting through Facebook and Twitter. To my surprise she said, “Let me look that up for you.” After a brief moment on hold, she came back with “The X10 is already out, so if you are eligible for an upgrade you can get it. Would you like me to look up your eligibility?” I explained that I currently own the phone and was looking for the Android OS upgrade, not a phone upgrade. She sounded mildly embarrassed and took another shot. Back on hold I went. She came back and apologized, as there was no information available.

While I was at it I went ahead and asked about Froyo for the HTC Aria. She looked that up, and found the update from September, but no news on Froyo. I made a comment on how it would be nice for AT&T to join the modern era and she laughed. It was nice to get someone who realizes how backward AT&T is. Throughout the conversation she took all the comments on AT&T’s backwater ways in stride, and kept in good humor for the duration of the call. This stood out to me because of all the lousy customer service they’ve offered me over the last several years.

So, the bottom line is, we very well may not see Eclair for another year through AT&T. The status quo is a long delay for anything, including getting Android at all, so most of AT&T’s customers have learned not to hold their breath for any good news. In the mean time, calls like last night’s serve to ease the pain a bit. Friendly customer service reps make a huge difference, and AT&T finally found a good person to fill the need.

AT&T logo

Cross-Carrier Samsung Comparison

Thursday, September 2nd, 2010

Last night I got my hands on the Samsung Galaxy S phone from T-Mobile, AT&T, and Sprint, known respectively as the Vibrant, Captivate, and Epic 4G. I wanted to see what each one looked like up close and personal, and to see if there were obvious differences between the devices. I went into the testing with a preconceived notion, expecting to find the Epic 4G to be the best of the litter. It turned out I was in for a surprise.

I started with the Epic 4G. The first thing I went for was the QWERTY keyboard. I am a fan of slide-out keyboards, and that is a large part of the reason I expected the Epic 4G to be my favorite Galaxy S phone. The keys are chicklet style, and are set pretty far apart. I found that it was not possible to type with my thumbs without moving my hands to reach the middle keys. It felt like I was trying to type on something the size of a PSP Go. After typing a few search queries and sample text messages it became clear that I wouldn’t be able to get a lot of typing done with the keyboard. I moved on to the touch screen and had a little more luck.

My first impression of the UI was that of a blend between a Symbian and an iPhone. It had the graphics of an iPhone with the layout of a Symbian phone. I was pretty disappointed in the icons. There are 7 home screen options, which I found refreshing after the 3 screens on the Xperia X10. While more screens means more chances to kill a battery, I still like keeping my options open. I was able to navigate through the screens pretty well, but the icons remained an eye-sore throughout my testing.

I next moved on to the Vibrant at T-Mobile. The screen looked the way I expected from the Epic 4G test. I found the typing to be much more conducive to productivity with the touchscreen QWERTY. The phone didn’t feel significantly lighter than the Epic 4G, though it was a bit thinner. Even though the UI was the same, I found I could get around easier on the Vibrant.

The last phone I tried was the Captivate. This was virtually identical to the Vibrant. I also found it much easier to type on this phone. I wouldn’t have thought that a touch-screen QWERTY would consistently outdo a slide-out QWERTY, but Samsung managed to pull it off on the Galaxy S lineup.

The default wallpaper on each of the phones I tried was set to a live wallpaper, a feature which is really fun to look at but can contribute to multiple recharges per day. I checked out some of the pre-loaded apps, and overall the phone looked easy enough to use. With the exception of its main handicap, the 5MP camera, these phones are particularly nice. If you want something that resembles an iPhone UI without actually buying an iPhone, the Galaxy S can be the phone for you.

I really expected the Epic 4G to be my favorite Galaxy S. I think if I had to buy a Samsung, I would probably go with the Captivate, even though it is on AT&T. My second choice would the Vibrant. It looks like the Fascinate will fair about as well as these phones, but we’ll be able to find out soon enough. With the Epic 4G keyboard being way too big, I don’t think I could use it well enough to justify the price. If you have long fingers or large hands you may have better luck.

Have you tried any of the Galaxy S phones? What are your impressions? Let me know in the comments.

AT&T To Sell Samsung Captivate July 18 for $200

Thursday, July 8th, 2010

AT&T logo

AT&T announced on its Facebook page that the Samsung Captivate will be available on July 18. It will be available for $199.99 with the usual two-year contract and minimum $15 data plan.

As previously posted, here are the specs:

  • Android 2.1
  • Super AMOLED 4 touchscreen display – with “improved off-axis viewing and better outdoor visibility”
  • Six-axis motion sensor and 3D graphics engine with surround-sound audio
  • 1GHz Hummingbird Application Processor
  • 5 MP camera with HD (720p) video recording
  • Integrated social networking tools
  • 16 GB on-board memory – expandable up to 32 GB
  • Wi-Fi (802.11 b/g/n) and Bluetooth 3.0
  • AT&T Navigator
  • Cloud Services: Samsung Media Hub and AT&T Address Book
  • Push email and integrated calendar services, including Google, Yahoo, and ActiveSync

This is part of the Samsung Galaxy S line that will be available by different names with slightly different specs on all the major US carriers this summer. This is also AT&T’s first real attempt at an Android competitor to the iPhone. This phone is loaded with features, and should be welcome addition to AT&T’s Android line. Let’s hope the Samsung is more durable than the Aria and iPhone 4. So far, AT&T’s summer smart phone lineup has had some issues with shattering from short distance falls. As I learned with the Aria, make sure your phone insurance is active and consider a case of some sort. You don’t want to lose your phone right out of the gate by a simple accident.

This phone certainly shows AT&T is figuring out the level of customer demand for a powerful Android device. Let’s hope it continues to offer some heavy hitters over the rest of this summer. Xperia X10, anyone? I am very interested in seeing what is coming down the line, but this Samsung Captivate is a really tempting buy right now.

Here is a video to help you pass the time until launch.