Posts Tagged ‘HTC Aria’

HTC Aria Strikes Out

Tuesday, July 6th, 2010

Last week I posted about my wife’s shattered HTC Aria that resulted from a two and a half foot drop. HTC contacted us after 6:00 pm Pacific on Friday to tell us to call its service hotline to see what could be done. Turns out the office closed at 5:00 pm Eastern. Strike one. After waiting out the holiday, it was time to call this morning. It didn’t go so well.

The number provided was not much help. When we called we were informed that this company doesn’t work on/service the HTC Aria at all. Strike two.

The next call was directly to HTC, who promptly attempted to send us back to the first number. After convincing the service rep that the other company wouldn’t be able to help, we finally got an attempt at service. It turns out that HTC is also “unable” to help. According to HTC Customer Service, the phone is so new that there are no replacement parts for it. No replacement parts means HTC can’t fix the broken phone. Ok, so what about replacing the phone? “We don’t have any here.” So, HTC can’t repair the phone, and can’t replace it. How then does it have units to sell new unwitting customers? HTC declined to answer. Strike three.

While the Aria was a really promising phone, it turns out to be a strikeout. It is too easy to break, and if you do break it there is no infrastructure in place to take care of it. HTC customers are really getting nailed now. Not good. I don’t believe I can honestly recommend the HTC Aria at this point. I wouldn’t want a reader to get one only to have it break a week later without recourse. If you are somehow still interested, I recommend waiting the same couple of months I recommend the iPhone 4 fans. Give HTC some time to get its act together so you don’t buy a defective product.

HTC Aria Shattered

Thursday, July 1st, 2010

Apple has received its share of ridicule over the many failings of the iPhone 4. Today it has some company. It turns out that the HTC Aria is every bit as fragile as the iPhone. Take a simple trip to the store, add an HTC Aria resting in the cup holder of a baby’s stroller and a small bump dropping the Aria onto the ground from a relatively short height. What do you get? A shattered Aria.

Looking at the damage sustained, one woud think someone threw this against a wall. A simple drop should not be enough to shatter a phone worth $50, let alone $400. Add to the problem the fact that the phone was purchased less than a week ago and you can see why this was so annoying. Looking at a 2 year contract with a shattered phone is not too appealing a prospect. Fortunately luck may have played a positive role too in this story though. I’ll wait to see if it pans out then post an update. Until then, don’t drop your Aria, especially if you haven’t renewed your phone insurance.

HTC Aria Hands On

Saturday, June 26th, 2010

AT&T released the HTC Aria on June 20. It seems they forgot to tell their employees about it, but that’s another story.

The Aria is AT&T’s second Android device, and it is a huge upgrade from the Motorola Backflip. Here are the specs:

  • Android 2.1
  • 3.2″ Capacitive HVGA Touch Screen (480×320)
  • Integrated GPS
  • 5MP Camera, Video Camera
  • microSD upgradable to 32GB, 2GB included in box
  • Bluetooth 2.1
  • MP3 Player/FM Radio

The specs put this into a mid-range category. It is better than some phones, but not as good as others. I think it is a good introduction to Android, especially since it starts on 2.1. You can hit the ground running with a smaller learning curve that way.

The phone feels really light, and fits comfortably in my hand. The backing feels like a blend of plastic and rubber, and won’t be showing fingerprints like the iPhone. The Sense overlay is relatively intuitive, and I found navigation to be pretty straightforward.

One of my favorite things is the touchscreen. When you type, you get a slight pushback and a vibration, letting you know it accepted the letter you typed. On a touchscreen, and a small one at that, this type of feedback is really helpful.

Another thing I found worth noting is the rotation feature. I can go from portrait to landscape and back really quickly. With the iPhone 3G, this feature was hit and miss. The Aria has nailed it every time I tried.

One problem I’ve noted is the battery charging. I tried to charge it tonight and the minimal level of battery I managed to gain wasn’t that great. It seems that the phone doesn’t like running and charging.

All in all I think this is a really good phone. I would recommend picking one up if you have the chance. Check out my video review below.