Posts Tagged ‘Service’

Selling to Salesmen

Friday, August 20th, 2010

I went into a non-corporate AT&T store tonight looking for a screen protector for my new Xperia X10 and had an interesting experience. I asked the salesman if he had any screen protectors. He said that he did, and asked what phone I had. I told him and it turned out he didn’t have any for my phone. He then asked if he could play with my phone. I let him. As he was poking around I pointed out some of the features for him to try out, including Timescape. He was pretty impressed and thanked me for letting him try it out. I enjoyed it, and am sure that when he is able he will pick up an Xperia. What’s funny is that this isn’t the first time I have been in a position where I have touted a device’s merits to a salesman/salesperson.

When I went to Barnes & Noble to check out the Nook I ended up educating the people who were supposed to be teaching the customers about the device. I even helped them avoid some embarrassment by correcting their pricing list for the Nook’s competitors, specifically the Sony Readers.

While not actually selling to these clerks, I did have an opportunity to provide information to people who needed it to make further sales. I’ve helped people in the local Target too, but in that case I was helping fellow customers. I enjoy being able to help people out with technology, which is part of why I do this blog.

What about you? Do you stop and help people in stores? Have you ever known more about a product than the person trying to sell it to you? What did you do? Let me know in the comments.