Posts Tagged ‘Xperia X10’

AT&T Not Upgrading Xperia Any Time Soon

Wednesday, November 24th, 2010

The Sony Ericsson Facebook page has been updated to address the Eclair upgrade for AT&T customers. The bottom line shouldn’t surprise most of us – it isn’t coming soon. AT&T has refused to comment on the issue, so it was good for Sony Ericsson to explain the issue in a public forum like Facebook.

The reason for the delay make sense, even if it is disappointing. For one, AT&T got the phone last, so the upgrade will roll out in a similar manner. We had hoped to see a bit more good will from AT&T considering the long wait, but our hopes were in vain. AT&T has no interest in serving its customers.

The second reason for a long delay is that AT&T (and FCC?) requires exhaustive testing prior to launch. This was the same reason given for the delay of the Xperia itself. AT&T needs to get over itself at this point and let this upgrade through. AT&T should also inform its employees about what is going on. This is not AT&T’s strong point though.

At some point in the distant future AT&T will get around to upgrading the Xperia OS to Eclair. Hopefully this will be before Honeycomb comes out. Given AT&T’s history, don’t hold your breath. Considering the fact that I will likely be eligible for an upgrade before Eclair comes to AT&T I think it is time to take a serious look at the XDA option. I was really hoping it wouldn’t come to that. I am probably going to hold out a bit longer, but many AT&T customers have already flashed to the Nordic kit to get Eclair early. It comes down to how comfortable you are taking control of your phone.

Perhaps when AT&T sees even its most cautious customers diving into alternatives it will get the hint. The Xperia is my sole tie to AT&T currently. Should Sony Ericsson make a non-GSM Android phone I will be more than happy to move on. If you decide to root, good luck. If not, let’s hope the wait isn’t really as long as it seems. Sony Ericsson will be posting updates to its dedicated Facebook tab. You can find the page here.

Fun with AT&T Tech Support

Wednesday, November 17th, 2010

Somehow I managed to pocket-dial an order for the AT&T Navigator app for my Xperia. I became aware of this through two text messages sent to me from AT&T. I called in last night to cancel it during the free trial phase. I took the opportunity to mention how useless it was for AT&T to put a paid app on the phone when Google offers a superior product for free right alongside it. She seemed to agree.

While I was on the phone it I figured I would ask about the Eclair upgrade, fully expecting another “stay tuned for news” line that I’ve been getting through Facebook and Twitter. To my surprise she said, “Let me look that up for you.” After a brief moment on hold, she came back with “The X10 is already out, so if you are eligible for an upgrade you can get it. Would you like me to look up your eligibility?” I explained that I currently own the phone and was looking for the Android OS upgrade, not a phone upgrade. She sounded mildly embarrassed and took another shot. Back on hold I went. She came back and apologized, as there was no information available.

While I was at it I went ahead and asked about Froyo for the HTC Aria. She looked that up, and found the update from September, but no news on Froyo. I made a comment on how it would be nice for AT&T to join the modern era and she laughed. It was nice to get someone who realizes how backward AT&T is. Throughout the conversation she took all the comments on AT&T’s backwater ways in stride, and kept in good humor for the duration of the call. This stood out to me because of all the lousy customer service they’ve offered me over the last several years.

So, the bottom line is, we very well may not see Eclair for another year through AT&T. The status quo is a long delay for anything, including getting Android at all, so most of AT&T’s customers have learned not to hold their breath for any good news. In the mean time, calls like last night’s serve to ease the pain a bit. Friendly customer service reps make a huge difference, and AT&T finally found a good person to fill the need.

AT&T logo

Limited Multi-Touch Coming to the Xperia X10

Wednesday, November 17th, 2010

Sony Ericsson has been very clear for the last several months that there is no multi-touch on the Xperia X10. The hardware is not capable of multi-touch, according to the many announcements on the issue. Many vocal fans continued to press for multi-touch, and it looks like there is a limited solution coming.

The Sony Ericsson Product Launch Blog announced a new pinch/zoom feature that is scheduled for release sometime in the first quarter of next year. Evidently Sony Ericsson put its engineers to work to find some way of achieving a semblance of multi-touch, and they succeeded. Due to the limitations, the pinch to zoom feature will only be available in the browser and in Google Maps. Third-party apps can take a crack at it, but the limitations might cause unforeseen problems. Sony Ericsson is being very clear that this is a limited feature, and may have some flaws.

Still, it should help appease some of the fans. I think multi-touch is useful, but I wasn’t up in arms over the lack of it on the X10. I will certainly use it when it becomes available. I’m still waiting for AT&T to get around to updating my phone to Eclair. I think this new feature will take AT&T even longer, but AT&T could surprise us.

Check out the video below to get a better idea of how the new multi-touch feature will work.

Sony Ericsson